TikFuel · Support
How can we help?
18 answers to the questions we get most, from how delivery works to what happens if something goes wrong. If yours is not here, email us and a person will reply.
Email us
We answer within 48 hours, usually a good deal sooner. Support runs around the clock, every day.
Include your username and order number. Both are in your order confirmation email, and having them means we can look your order up straight away instead of writing back to ask.
Order not arrived?
Nine times out of ten the account is still set to private. Check that first — your profile has to be public until delivery finishes.
Questions
Frequently asked questions
Ordering and delivery
How do I buy TikTok followers, likes or views?
Pick a package on the page for the service you want — buy TikTok followers, likes, views, shares or saves — add it to your cart and pay by card. At checkout you give us your TikTok username, and for likes, views, shares and saves you paste the link to the video. That is the whole process; there is nothing to install and no password to hand over.
When will I receive my order?
Delivery starts within about 5 minutes of your order. The full amount then arrives spread across the delivery window shown on the package you chose — roughly 15 minutes for the smallest sizes, up to about 3 hours for the largest. That spread is deliberate pacing, not a queue.
How do I choose which video gets the likes or views?
At checkout you choose one of two options. Standard: give your TikTok username and we deliver to your most recent post. Specific link: paste the URL of the exact video you want. If you want a particular video boosted, always use the link option.
Where do I find my video link?
Open the video in the TikTok app, tap the three dots on the right, then Copy link. We show it step by step with screenshots on the views page. For Instagram, the same walkthrough is on the Instagram likes page and the Reel views page.
What should I do if I have not received my order?
First check that your profile is public — that is the most common cause by far. If you still have not seen anything within 24 hours, email us at support@tikfuel.com with your username and order number. Including both gets you a much faster answer.
Can I buy for TikTok and Instagram in the same order?
Yes. Add whichever services you want to the cart and provide the relevant TikTok and Instagram usernames or post URLs during checkout.
Do you deliver to Instagram Reels?
Yes. Our Instagram services work on all kinds of Instagram content, including standard posts and Reels. If it is reach on a Reel you want, that is Instagram Reel views; for engagement on it, Instagram likes.
Your account
Do you need my password?
No, and you should never give your password to anyone offering this kind of service. We only need your public username to deliver followers, or the public link to a post for likes and views. We cannot post, follow or message from your account.
Can my TikTok account be set to private?
No. Your profile must be public for the order to be delivered. You can switch it back to private once delivery is complete. If you have already ordered and only then realised the account was private, email support with your order number as soon as you can.
Can my Instagram profile be private?
No, the same applies on Instagram: the profile has to be public to receive the order, and you can set it back afterwards.
Is buying TikTok followers against TikTok’s rules?
Yes, and we would rather say so plainly than pretend otherwise. TikTok and Instagram both prohibit inauthentic engagement in their published terms, and both remove it when they detect it. Any provider telling you their service is approved or 100% safe is telling you something they cannot know.
What we control is the exposure. We never ask for your password, so there is no account access to lose. Delivery is paced across a window instead of dumped in one block, because the sudden spike is the pattern most easily spotted. And we will not sell a quantity that would look implausible for the account it is going to. The fuller picture is on our fake engagement risks page.
Payment and refunds
Which currency will I be charged in?
Prices are shown in US Dollars, with the option for European customers to pay in Euros. The currency you see on the page is the currency you are charged.
How can I pay?
Credit and debit card (Visa, MasterCard, American Express and others), plus SOFORT Banking, Giropay, iDEAL, Bancontact, EPS and Przelewy24. All payments are encrypted with SSL security. We never see or store your card details.
Do you offer a money-back guarantee?
We refund you if we do not deliver what you bought — if the followers, likes or views you ordered do not arrive, you get your money back. Email support with your order number and we will sort it out.
What if I am not happy with my order?
Email us at support@tikfuel.com with your order number and what went wrong. We reply within 48 hours, and usually a good deal faster.
About TikFuel
Why buy from TikFuel?
We have been selling TikTok followers, likes and views since 2020, and Instagram services since 2024. In that time we have served 60.000+ customers and delivered over 55M+ followers, 19M+ likes and 345M+ views.
We are a registered Dutch company, not an anonymous panel: TikFuel B.V., KvK 82572984, based in Maastricht. There is more on the about page.
Can I test your services first?
The smallest packages exist for exactly that. They are the cheapest way to see how delivery behaves on your own account before committing to a larger order. If you want to discuss something more specific, email support with your username.
Can I collaborate with TikFuel as a business or influencer?
We welcome partnerships. For business enquiries, or to join our influencer program (open to TikTok creators with 100,000+ followers), email support@tikfuel.com. If you are under 18, please make sure you have a parent’s approval first.
Get in touch
Send us a message
Still stuck? Fill this in and a person will reply, usually well inside 24 business hours. Including your username and order number gets you a faster answer.
Still stuck?
The questions above cover almost everything people write in about. If yours is not one of them, email support@tikfuel.com with your username and order number and a person will get back to you, usually well inside the 48 hours we promise.
A few things worth knowing before you write in. Delivery starting late is almost always a private account — check that first. Orders placed with the Standard option go to your most recent post, so if you wanted a specific video, say which one and we can redirect it. And if you are asking whether a quantity suits your account, tell us roughly how many posts and followers you have now; we would rather talk you down to a smaller package than sell you one that looks wrong on your profile.
Ready to order?
Pick the service you need and delivery starts within about five minutes.